Zia Chat is Zoho’s AI assistant designed specifically for businesses. With its powerful natural language processing capabilities, Zia helps businesses work smarter by providing critical insights in seconds. Whether it’s analyzing customer data, automating routine processes, or generating business intelligence, Zia is a valuable tool for sales teams and managers alike.
Features of Zia Chat AI
- Customer Data Analysis: Zia assists sales teams by analyzing customer data and suggesting the optimal time to contact them, boosting productivity and improving bottom line.
- Automation: Zia automates routine processes, filling in missing information about leads and updating records through chat, saving valuable time and effort.
- Sales Manager Support: Zia helps sales managers make smarter predictions and delegate effectively by building AI-powered predictions, detecting anomalies, and distributing leads based on availability and performance.
- Business Intelligence: Zia generates charts and pivot tables from spreadsheets, analyzes trends and seasonal patterns, and notifies about sudden changes in sales or support workloads, enabling more accurate predictions.
Alternative Tools
- Salesforce Einstein: Offers similar AI capabilities, including predictive analytics and automation tools for sales teams.
- IBM Watson Assistant: Provides natural language processing capabilities and AI-powered chatbot solutions for businesses.
- Microsoft Azure Cognitive Services: Offers a wide range of AI services, including natural language processing and anomaly detection, suitable for various business needs.
Price (per Zoho pricing as of 2023)
- Zia Chat is available as part of Zoho CRM Plus, which starts at $60/user/month (billed annually).
- Zoho CRM Plus offers a comprehensive suite of tools for sales, marketing, customer support, and more, making it a cost-effective solution for businesses.
Conclusion
Zia Chat, Zoho’s AI assistant, is a powerful tool for businesses seeking to optimize their sales processes and gain valuable insights. With its natural language processing capabilities, automation features, and predictive analytics, Zia empowers sales teams to increase productivity and make informed decisions.
Furthermore, its ability to generate business intelligence and detect anomalies provides a competitive advantage. While there are alternative tools in the market, Zia’s integration with the broader Zoho CRM Plus suite and its affordable pricing make it an attractive choice for businesses looking to work smarter and achieve better results.
